General Terms & Conditions and Houserules

Welcome to CAYO Curaçao. These general terms and conditions and house rules apply to all bookings and stays at CAYO Curaçao. We value peace and quiet, privacy and a pleasant stay. We therefore ask our guests to treat the apartment, the facilities and the surroundings with care, and to be considerate of other guests and residents. By making a booking, the guest agrees to these terms and conditions and house rules.

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1. Landlord

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CAYO Curaçao is a holiday apartment at the small-scale Red Palm Resort, Kaminda Hensley F.A. “Bam-Bam” Meulens, Curaçao. Email: cayocuracao@gmail.com.

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2. Booking & payment

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2.1 A request submitted via the booking form does not constitute a booking. A booking is confirmed once CAYO Curaçao has confirmed it by email.​

 

2.2 To finalise the booking, the guest must pay a deposit of 25 per cent of the total rental amount within 2 days of our confirmation. Once we have received this payment, the booking is final. If we do not receive the deposit on time, the booking will be cancelled and the dates will become available again.

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2.3 The remaining 75 per cent must be paid no later than 8 weeks before the arrival date. If a booking is made within 8 weeks of arrival, the full rental amount must be paid immediately.

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2.4 If the balance is not received on time, we will send a reminder with a final payment deadline of 2 days. If payment is still not received by then, we are entitled to cancel the booking and the cancellation terms set out in Article 5 will apply.​

 

2.5 All amounts are in euros. The guest will receive payment instructions with our confirmation. Any bank charges are to be borne by the guest.

 

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3. Prices & included facilities

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3.1 All prices quoted are per night and based on a stay for up to 4 guests. The current rates are listed on our website. Once confirmed, the price will not change.

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3.2 The rental price includes:

• gas;

• water;

• electricity up to 15 kWh per day;

• Wi-Fi;

• bed linen;

• bath towels;

• use of the communal swimming pool;

• free parking on the enclosed premises;

• visitor’s tax.

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3.3 The following are not included: final cleaning, the security deposit, additional electricity consumption, beach towels, additional charges for early check-in or late check-out, and levies imposed directly on the traveller by the government (such as any tourist entry tax).

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3.4 End-of-stay cleaning. End-of-stay cleaning is charged separately and costs €150.

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3.5 Mid-stay cleaning. For stays of 10 nights or longer, we schedule one compulsory mid-stay cleaning. This also includes the replacement of bed linen and bath towels. The cost is €90 and is payable on site. Guests may also request mid-stay cleaning for shorter stays. We will then assess what is possible.

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3.6 Electricity. 15 kWh per day is included, based on normal holiday usage, including normal use of the air conditioning. Any additional consumption will be recorded on departure and charged at €0.50 per kWh, which will be deducted from the security deposit. If the security deposit is insufficient, the guest will be required to pay the balance. We ask our guests to use electricity sensibly and sparingly.

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3.7 Early check-in or late check-out. This is possible on request, subject to availability, and may incur an additional charge.
 

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4. Security deposit​

 

4.1 The guest must pay a separate security deposit of €100 prior to their stay.​

 

4.2 We will inspect the flat after departure. If it has been left tidy and undamaged, we will refund the security deposit no later than 14 days after departure.​

 

4.3 Costs relating to damage, missing items, excessive soiling, additional electricity or other costs which, according to these terms and conditions, are to be borne by the guest, may be deducted from the deposit. If we withhold part of the deposit, we will inform the guest. If the costs exceed the deposit, the guest must pay the difference.

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5. Changes & Cancellations​​

 

5.1 Cancellations can only be made in writing, by email. The date on which we receive the email shall be decisive.​

 

5.2 More than 8 weeks before arrival. The deposit of 25 per cent of the rental sum remains payable. We will refund any amount paid in excess of this.

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5.3 Within 8 weeks of arrival. There is no entitlement to a refund of the rent paid. If the rent has not yet been paid in full at that time, the remaining amount remains due.

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5.4 In the event of a no-show or early departure, there is no entitlement to a refund.

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5.5 Changes to dates or the number of guests are only possible by mutual agreement, following our written confirmation and subject to availability. A change may affect the price.​

 

5.6 Should we be required to cancel a booking ourselves, we will refund in full all amounts paid by the guest.

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5.7 We advise guests to take out suitable travel and cancellation insurance with worldwide cover.

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5.8 If a booking has been made via an external booking platform such as Airbnb, the terms and conditions of that platform shall apply to payment, cancellation and refunds, insofar as applicable. The other provisions and the house rules shall also apply in such cases.

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6. Use of the appartment

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6.1 The appartment may only be used by the persons named on the booking, up to a maximum of 4 guests. Visitors are only permitted by prior arrangement and in accordance with the resort’s house rules.

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6.2 It is not permitted to:

• cause a nuisance;

• use the apartment for commercial purposes or sublet it without prior written consent;

• exceed the maximum number of guests;

• organise parties, events or other activities that are not in keeping with the character of the accommodation;

• breach the house rules of CAYO Curaçao or Red Palm Resort.​

 

6.3 In the event of a serious or repeated breach, we may terminate the stay prematurely. In such cases, there shall be no entitlement to a refund of the remaining rent, to the extent permitted by law.

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6.4 We or our manager may enter the flat for maintenance purposes or in emergencies. Except in emergencies, this will be done in consultation with the guest.

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6.5 Check-in is from 16:00 and check-out is by 10:00 at the latest. Any deviation from these times is only possible by prior arrangement (see 3.7).

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7. Liability​

 

7.1 The guest is responsible for using the apartment, its contents and the resort’s facilities with due care.​

 

7.2 The guest is liable for any damage caused by him or her, fellow guests or visitors to the apartment, its contents or the resort’s facilities, including in or around the communal swimming pool.

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7.3 CAYO Curaçao is not liable for the loss, theft or damage to the guest’s personal property, including parked vehicles, unless CAYO Curaçao is liable for this under the law.​

 

7.4 CAYO Curaçao shall not be liable for any injury, accident or damage occurring during the stay, unless this results from a failure attributable to CAYO Curaçao for which it is legally liable. Use of the swimming pool and the resort’s other facilities is at the guest’s own risk.​

 

7.5 Travel documents, entry requirements and insurance are the guest’s responsibility.

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7.6 Brief interruptions or faults affecting electricity, water, Wi-Fi, air conditioning or the swimming pool, and maintenance work on these, do not entitle the guest to a refund. We will ensure that any fault is rectified as quickly as possible.

 

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8. Force majeure​

 

We define force majeure as any circumstance beyond the reasonable control of CAYO Curaçao which prevents the stay from being carried out, either in whole or in part. Examples include natural disasters, extreme weather conditions, government measures, serious technical faults, emergencies and other circumstances that could not reasonably have been foreseen or prevented. In such cases, we will inform the guest as soon as possible and, in consultation with them, seek a suitable solution, such as alternative dates or a refund of the unused portion of the rental fee. The guest’s own circumstances, such as illness, a cancelled flight or travel restrictions, do not constitute force majeure on the part of CAYO Curaçao. The cancellation terms set out in Article 5 apply in such cases.

 

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9. Complaints​

 

If the guest has a complaint during their stay, please report it immediately to our manager so that we can resolve it. If the complaint is not resolved, please send us an email no later than 7 days after departure.

 

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10. Privacy

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We process the data provided to us by guests (such as name, email address, travel dates and number of guests) solely for the purpose of handling the booking and the stay. We share this data only with our manager, to the extent necessary for the stay. We do not retain this data for longer than necessary. Do you have any questions, or would you like to request access to or deletion of your data? Please email cayocuracao@gmail.com.

 

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11. Governing law & disputes

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These terms and conditions and the agreement are governed by Dutch law, to the extent permitted by law. Any disputes shall be submitted to the competent court.

 

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12. Contact details​

 

Before and after your stay, you can contact us by email at cayocuracao@gmail.com. We aim to respond within 24 hours. During your stay, our on-site manager is the first point of contact for any questions, practical matters or issues. She will contact the guest in advance via WhatsApp. The guest will receive her contact details with the booking confirmation and arrival information.

 

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13. Changes​

 

CAYO Curaçao reserves the right to amend these terms and conditions and house rules. For each booking, the version applicable at the time the booking was definitively confirmed shall apply, unless a change is required by law. The most up-to-date version can be found on the CAYO Curaçao website.

 

 

Houserules

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To ensure that everyone can enjoy their stay, we ask our guests to observe the following house rules.​

 

1. Number of guests. The appartement is suitable for a maximum of 4 people. Only the guests named on the booking are permitted to stay in the appartment

2. Quiet hours. Between 10.00 pm and 8.00 am, please be considerate of others’ sleep and avoid making excessive noise.

3. Smoking. Smoking is not permitted inside the flat. It is permitted outside on the terrace, provided you use an ashtray and dispose of cigarette ends properly.

4. Pets. Pets are not permitted in the flat.

5. Swimming pool. The communal swimming pool is accessible to resort guests. Children may only use it under adult supervision. Glassware is not permitted in or around the swimming pool. Always follow the resort’s instructions and any additional rules.

6. Parties. Parties and events are not permitted.

7. Security. Lock windows and doors securely when you leave the flat and do not leave valuables unattended. The fire extinguisher and first-aid kit are located in the kitchen.

8. Damage. If any damage occurs to the flat, the furnishings or the resort’s facilities during your stay, please report this to our caretaker as soon as possible.

9. Rubbish. Please dispose of rubbish only in the designated bins and do not leave any rubbish in the flat or on the terrace.

10. Inventory. The inventory is intended solely for use during your stay and must not be taken away. Bath towels are not intended for use on the beach or outside the resort.

11. Respect for the surroundings. CAYO is a small-scale resort. Please be considerate of the peace and quiet, privacy and property of other residents and guests.

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Emergencies​

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In the event of an immediate emergency, first call the appropriate emergency service and then, if necessary, contact our caretaker:

911: police & fire brigade

912: ambulance

910: hospital

917: police, non-urgent matters

913: coastguard