Frequently asked questions

Do you have a question about CAYO Curaçao, your stay or the practical details of your booking? Below you’ll find the answers to the most frequently asked questions.

Location & access

Where exactly is CAYO Curaçao?

CAYO is situated within the intimate, gated Red Palm Resort, on Kaminda Hensley F.A. “Bam-Bam” Meulens (also known as the Road to Santa Catharina) in the leafy neighbourhood of Popo, just outside Willemstad. The resort is secured by an electric gate, ensuring you can enjoy peace and quiet, privacy and a sense of security.

How far is CAYO from the airport?

Hato International Airport is about a 30-minute drive away.

How far are the beaches?

Jan Thiel Beach and Mambo Beach Boulevard are about a 15-minute drive away. Journey times are approximate and depend on traffic.

How far is Willemstad?

The colourful centre of Willemstad is about a 15-minute drive away. Here you’ll find the historic Handelskade, the Pontjesbrug, shops, restaurants and lively outdoor terraces.

Are there any supermarkets nearby?

Yes, within a short drive:

Mangusa Hypermarket, approx. 5 minutes
Vreugdenhil Supermarket, approx. 10 minutes
Van den Tweel Supermarket, approx. 10 minutes

Is a hire car essential?

We strongly recommend hiring a car. Having your own transport gives you flexibility and makes it easy to visit the beaches, restaurants and other beautiful spots on the island. Haven’t arranged a hire car yet? We’d be happy to help (see Car Hire).

The apartment

How big is CAYO Curaçao?

The apartment measures approximately 103 m² and is situated on the ground floor. It accommodates up to 4 guests and features two bedrooms, two bathrooms, a bright living room, a fully equipped kitchen and a covered private terrace with an adjoining private garden.

How are the bedrooms furnished?

Bedroom 1: king-size bed
Bedroom 2: two single beds. On request, we can push these together. However, they will be made up as two separate beds.

Both bedrooms have air conditioning, wardrobe space and an en-suite bathroom with a walk-in shower, toilet and washbasin with mirror. This ensures everyone has their own privacy, making it ideal for families, two couples or friends travelling together.

Does CAYO have air conditioning?

Yes, both bedrooms and the living room have air conditioning.

What facilities does the kitchen have?

The open-plan kitchen is fully equipped, including a Nespresso machine, dishwasher, combination microwave, hob, kettle, fridge-freezer and a full set of crockery and kitchen utensils.

Is there a private terrace or garden?

Yes. Through the large sliding doors, the living room opens onto the covered private terrace with an adjoining private garden – a lovely spot for breakfast or an evening drink. The communal swimming pool is just a short walk away.

Is there a television?

No, CAYO is deliberately TV-free. We invite you to leave your television at home and enjoy the great outdoors, the peace and quiet, and everything Curaçao has to offer.

Is there Wi-Fi?

Yes, there is fast and stable Wi-Fi, suitable for everyday use, video calls and remote working.

Is there a washing machine?

Yes, there is a washing machine in the flat.

Is there parking available?

Yes, you can park for free on the resort’s secure grounds.

Do I need a travel adaptor?

CAYO has European sockets. If you’re coming from a country with a different plug type, such as the United States, you’ll probably need a travel adaptor

Is the appartment suitable for people with reduced mobility?

CAYO is on the ground floor, so you don’t need to use any stairs. The flat and the surrounding area are not specifically designed to be wheelchair accessible. If in doubt, please contact us in advance.

Is there a fire extinguisher and a first-aid kit?

Yes, both are provided.

Children, swimming pool & accommodation

Are children welcome?

Yes, very much so. Children may only use the swimming pool under adult supervision.

Is there a swimming pool?

Yes, guests at CAYO have access to the resort’s communal swimming pool. Glassware is not permitted in or around the swimming pool. Please always follow the resort’s instructions and any additional rules.

Are pets allowed?

No, unfortunately pets are not allowed.

Is smoking permitted?

Smoking is not permitted inside the appartment. It is permitted outside on the terrace, provided you use an ashtray and dispose of cigarette ends properly.

Are extra guests or visitors allowed?

CAYO is suitable for a maximum of 4 guests. Only the guests named on the booking may stay in the apartment, and this number must not be exceeded. Visitors are only permitted by prior arrangement and in accordance with the resort’s house rules.

How quiet is the resort?

CAYO is situated in a small, quiet resort. We ask that you be considerate of others’ sleep between 10.00 pm and 8.00 am and avoid making excessive noise.

Is CAYO suitable for longer stays?

Yes. Thanks to the fully equipped kitchen, fast Wi-Fi, washing machine and quiet location, CAYO is also ideal for a longer stay.

Check-in & check-out

What time can I check in?

Standard check-in is from 16:00.

What time do I need to check out?

Standard check-out is by 10:00 at the latest.

Can I check in early or check out late?

This is possible on request and depends on availability on the day of arrival or departure. We may charge an additional fee for this. Please enquire with us in advance, and we’ll let you know what’s possible as soon as possible.

How will I receive the information before my arrival?

Once your booking is confirmed, you’ll receive all the practical information about your stay. Before you arrive, our manager will contact you via WhatsApp.

Electricity & water

What about electricity?

The rental price includes 15 kWh per day. This is more than enough for normal holiday use, including normal use of the air conditioning. We charge €0.50 per kWh for any additional consumption. Where applicable, this amount will be deducted from your deposit. We ask that you use electricity sensibly and sparingly.

Is water included?

Yes, water consumption is included.

Is the final clean included?

No, the final clean of €150 is charged separately.

Is bed linen included?

Yes, the beds will be made up with clean bed linen on arrival.

Are towels provided?

Yes, bath towels are provided. Beach towels are not provided; please bring your own. The bath towels are not intended for use on the beach or outside the resort.

Can I request a mid-stay clean even for a shorter stay?

Yes, that’s always possible. Just let us know, and we’ll see what we can do.

What is included in the rental price?

Gas, water, electricity up to 15 kWh per day, Wi-Fi, bed linen, bath towels, use of the communal swimming pool, free parking on the secure premises and tourist tax.

Is tourist tax included?

Yes, you don’t pay anything extra for this.

What currency are the prices in?

All prices are displayed and invoiced in euros (€). The local currency on Curaçao is the Caribbean guilder (XCG).

US dollars are accepted in many places.

Are there any additional costs?

In addition to the rental fee, you will pay:

a final cleaning fee of €150
a security deposit of €100 (refundable; see Booking & Payment)
for stays of 10 nights or more, the compulsory mid-stay cleaning fee of €90
any additional electricity consumption above 15 kWh per day (€0.50 per kWh)
any additional charges for early check-in or late check-out

Booking & payment

How can I book CAYO Curaçao?

Submit an enquiry via the booking form on our website, stating your preferred arrival and departure dates and the number of guests. We will check availability and let you know within 24 hours whether your dates are available. You will then receive a personalised confirmation with the total price and payment instructions. Submitting an enquiry does not constitute a definitive booking. You can also book CAYO via Airbnb; in that case, Airbnb’s terms and conditions apply.

When is my booking confirmed?

Following our confirmation, you must pay a deposit of 25% of the rental fee within 2 days. Once we have received this, your booking is confirmed. If we do not receive the deposit on time, the booking will be cancelled and the dates will become available again for other guests.

When do I pay the remaining amount?

You must pay the remaining 75% no later than 8 weeks before arrival. If you book within 8 weeks of arrival,

you must pay the full rental amount immediately.

What is the security deposit?

You pay a separate security deposit of €100. After your departure, we will inspect the flat. If it has been left tidy and undamaged, we will refund the security deposit no later than 14 days after departure. Costs for damage, missing items, excessive soiling or extra electricity may be deducted from the security deposit. If we withhold any part of it, we will let you know.

What is the minimum stay?

The minimum stay is 5 nights.

Cancellation

What are the cancellation terms?

Cancellation more than 8 weeks before arrival: the deposit of 25% of the rental fee remains payable.
Cancellation within 8 weeks of arrival: you are not entitled to a refund of the rental fee paid.

We therefore recommend taking out suitable travel and cancellation insurance with worldwide cover.

If you book via Airbnb, Airbnb’s cancellation policy applies.

You can find the full terms and conditions in our Terms and Conditions & House Rules.

Car hire

Is a hire car necessary?

Contact, during your stay & emergencies

How can I contact you?

Before and after your stay, you can contact us by email at cayocuracao@gmail.com. We aim to reply within 24 hours.

Who can I contact during my stay?

Our on-site manager is your first point of contact during your stay should you have any questions or problems. She will contact you herself. If any damage occurs to the flat or its contents, please report this to her as soon as possible.

In which languages can I communicate with you?

We communicate in Dutch and English.

What should I do in an emergency?

First, call the appropriate emergency service and then, if necessary, contact our caretaker:

911: police & fire brigade
912: ambulance
910: hospital
917: police, non-urgent
913: coastguard

Can’t find your question here?

Please feel free to contact us at cayocuracao@gmail.com.

We’ll answer your question as soon as possible.